By accessing the Can Home Appliances website and using personal profiles or any other services provided by Can Home Appliances, users acknowledge that they are aware of and agree to all terms, conditions, and methods of using the services.
Please note that placing an order at any time constitutes full acceptance of all terms and conditions by the user.
General Terms
All principles and procedures of Can Home Appliances are in accordance with the laws of the Islamic Republic of Iran, the E-Commerce Law, and the Consumer Protection Law. Users are likewise required to comply with all applicable laws and regulations.
If any changes are made to the terms, procedures, or services, they will be published and updated on this page. Continued use of the website shall be deemed as acceptance of such changes.
Definition of Customer or User
A customer or user refers to any individual who, using their registered account information, places an order or otherwise uses the services of Can Home Appliances.
As Can Home Appliances operates as an online platform, under the E-Commerce Law, a customer or consumer is defined as a person who purchases goods or services for purposes other than trade or professional business.
Invoices for products offered on the website will be sent by the seller upon the buyer’s request.
Orders placed during business hours will be delivered to customers residing in Tehran within a maximum of 48 hours, and to customers in other cities within 3 to 7 days. Under special circumstances such as promotional or “amazing sales,” orders may be canceled due to reasons such as inventory shortages. Can Home Appliances reserves the right to suspend new order acceptance or stop sales without prior notice.
Electronic Communications
When you use Can Home Appliances services, place online orders, make purchases, or contact Can Home Appliances via email, these communications are conducted electronically. If your request complies with all procedures, you agree that Can Home Appliances may respond electronically (via email, SMS, or other electronic communication methods).
The email address and phone numbers registered in the user profile are considered the official and verified contact details of the customer, and all correspondence will be conducted through them.
To inform users of events, special services, or promotions, Can Home Appliances may send emails or SMS messages to registered members. Users who do not wish to receive such communications may unsubscribe via their profile settings.
Can Home Appliances may also send surveys to certain users or customers.
Privacy Policy
Can Home Appliances respects the privacy of individuals who use its services and is committed to protecting personal information.
Can Home Appliances undertakes, to the extent possible, to safeguard user privacy and to develop the necessary technologies to ensure a secure experience. By using the website, users express their consent to this policy.
All content available through Can Home Appliances services—including text, graphics, logos, icons, images, videos, downloadable materials, data, and all produced content—constitutes the intellectual property of Can Home Appliances. Any use, reproduction, or distribution without prior written permission is prohibited and subject to legal action.
Scripts, service names, and registered trademarks related to Can Home Appliances are exclusively owned by the company. Any commercial use without authorization is legally prosecutable.
Users are not permitted to exploit product lists, technical specifications, prices, or any derivatives of the Can Home Appliances website for commercial purposes, including data mining, automated tools, robots, or similar data extraction methods. All such rights are expressly reserved by Can Home Appliances.
Users are responsible for maintaining the confidentiality of their account credentials. All activities conducted under a user account are the sole responsibility of the account holder.
Order Registration, Processing, and Delivery
A business day refers to Saturday through Thursday, excluding official public holidays in Iran. Orders placed on business days or the first business day following holidays will be processed accordingly. Can Home Appliances allows order placement 24 hours a day, 7 days a week.
All orders are queued for processing upon confirmation via SMS order code and email pre-invoice. Can Home Appliances makes every effort to deliver orders accurately and promptly. However, if a product becomes unavailable after order placement, Can Home Appliances reserves the right to cancel the order and refund the payment, or allow the customer to choose a replacement product.
In case of issues during final order processing, such as inventory shortages or customer cancellation, the paid amount will be refunded within 24 to 48 business hours.
Can Home Appliances may suspend order acceptance or sales at any time without prior notice. Orders placed before such suspension will be processed and delivered. The company reserves the right to discontinue the sale of all or part of its products without notice.
In the event of pricing errors, Can Home Appliances reserves the right to invalidate the order and refund the paid amount. By accessing the website, customers acknowledge and accept this condition.
Customers must complete order forms accurately and fully. Orders with incorrect or incomplete information cannot be processed or delivered. The entered address, email, and phone numbers are considered valid. Can Home Appliances may request additional information to verify order accuracy.
Customers may specify a different recipient for delivery. If the order has been prepaid, the recipient must present valid identification upon delivery. The delivery address will be printed on the invoice and cannot be changed after order confirmation.
Adding items to the shopping cart does not constitute reservation of goods. Prices and availability may change before final checkout. Orders are finalized only after receiving an official order confirmation code. Can Home Appliances bears no responsibility for abandoned carts.
Gift Card Purchase Terms
Multiple gift cards cannot be used for a single order.
Gift card credit is non-refundable and cannot be converted to cash.
If the order amount exceeds the gift card balance, the remaining amount may be paid using standard payment methods.
Shipping Damage
Can Home Appliances makes every effort to ensure safe delivery nationwide. Once a shipment is handed over to an authorized carrier and the tracking number is issued, responsibility for any damage during transport lies with the shipping company. Compensation by Can Home Appliances is subject to confirmation by the carrier and provided solely to facilitate claims.
Content Disclaimer
Can Home Appliances strives to provide accurate content using reliable sources and manufacturers’ information. However, it does not guarantee that product descriptions or website content are error-free.
If a product differs from its online description, the only remedy is returning the item unused and in its original condition.
The website assumes no responsibility for deleted pages or broken links.
Services are provided “as is,” and Can Home Appliances is not liable for delays or disruptions caused by natural events, human factors, internet issues, or technical failures.
Force Majeure
All stated terms apply under normal conditions. In the event of force majeure, Can Home Appliances bears no responsibility.
Can Home Appliances remains committed to protecting user privacy. If you observe any violation, please report it through our official communication channels.
